COPE
As part of my content strategy work at Southern California Edison, I introduced the company to the concept of COPE (Create Once, Publish Everywhere). With so many content management systems, multiple devices and numerous collateral pieces it is hard to stay consistent. Without the COPE strategy, content development, production, and maintenance is costly and inefficient.
To achieve COPE, I reached out to agencies and stakeholders to educate and train to think with a mobile first approach. The content creators needed to think about the lowest screen space and how the end user would consume the content. With this mindset, content creators would design and develop content in a structure modular way so that no matter the device, the content would be free to adapt to the technology. The modular concept and COPE strategy has helped to reduce design and production costs as well as improve customer satisfaction with a consistent brand and message.
WCAG
Making Web Content Accessible
Designing with WCAG in mind has been a mantra for me. With this design mentality, not only is the content accessible but it helps create better content that is user friendly and compliant. I've developed corporate manuals and guidelines to help content creators to understand the nuances and be efficient when creating digital experiences.
CONTENT STRATEGY
Good content strategy defines outcomes and measurements. It prioritizes investments
and shapes infrastructures. A thoughtful content strategy helps provide useful, re-usable, digestible and engaging content to customers anytime, anywhere on any device. Successful content strategy will reduced content operations, increased customer satisfaction with quality and consistent content and future proof content to adapt to changing technologies and business' needs.